Frequently asked questions

What is a square?

A square is one feature you can turn on or off, like Morning Co-Pilot or Inbox Sorter. Five squares are always free. Paid squares cost their price in credits for each 30-day cycle.

How do credits work?

One credit equals one cent. You buy credits on my2ai.com, then check the squares you want. Adding a square mid-cycle only costs the days left in your cycle.

Can I buy credits in the app?

No. Credits are sold only on my2ai.com. The Android app shows your balance and uses your credits, and nothing more.

What happens if I run out of credits?

At renewal, if your balance does not cover your checked squares, paid squares pause and free squares keep working. They resume the moment you top up.

Where is my data stored?

Your conversations, email summaries, routines, and journals are stored encrypted on your phone. Our server keeps your account, credits, settings, and usage counts, and never the content of your conversations or email.

Does the AI send messages for me?

Never. My2AI drafts messages and opens your messaging app, dialer, or calendar with everything filled in. You always confirm and tap Send.

Is it always listening?

Only if you turn on the wake name. Listening happens on your phone, shows a visible notification, and nothing leaves the phone until it hears the name you chose. You can limit it to when charging, in the car, or at home.

Which AI does My2AI use?

Claude Haiku 4.5 from Anthropic, called through our server so no API key is ever stored on your phone. Voice uses the free speech features built into Android.

Is there a free trial?

Yes. After you verify your email, pick any 3 paid squares and use them free for 3 days. One trial per email and per phone.

Do credits expire?

Credits do not expire while your account is active. They expire after 12 months without any activity.

Still stuck? Email support@my2ai.com.